Privacy Policy

Privacy Policy

Last Updated: February 2, 2026

Hulakai Hawaii ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.hulakai.com (the "Site") and use our services, including tour bookings and online shopping.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or services.

1. Information We Collect

Information You Provide Directly

Booking Information: When you book a tour through our Site, we collect:

  • Name, email address, and phone number
  • Date and time of desired tour
  • Number of participants
  • Emergency contact information
  • Health and safety information (allergies, medical conditions, swimming ability)
  • Payment information (processed securely by third-party payment providers)

Account Information: If you create an account on our Site, we collect:

  • Username and password
  • Profile information
  • Booking history
  • Preferences

Communications: When you contact us via email, contact forms, or other methods, we collect:

  • Your name and contact information
  • The content of your message
  • Any attachments or documents you provide

E-Commerce Information: When you purchase products from our online store, we collect:

  • Shipping address
  • Billing address
  • Product selections
  • Purchase history

Information Collected Automatically

Cookies and Tracking Technologies: We use cookies and similar technologies to:

  • Remember your preferences
  • Understand how you use our Site
  • Improve your browsing experience
  • Provide personalized content

Analytics: We use Google Analytics to collect information about:

  • Pages you visit
  • Time spent on our Site
  • Links you click
  • Device type and operating system
  • General location information (city/region level)

Device Information: We automatically collect:

  • Browser type and version
  • IP address
  • Device type (desktop, tablet, mobile)
  • Referring website

2. How We Use Your Information

We use the information we collect for the following purposes:

Tour Bookings & Operations:

  • Process and fulfill your tour reservations
  • Communicate about your booking
  • Provide customer support
  • Verify your identity and prevent fraud
  • Send reminders and confirmations

Marketing & Communication:

  • Send promotional emails (only with your consent)
  • Notify you of service updates
  • Respond to your inquiries
  • Conduct surveys or request feedback

Improvement & Analytics:

  • Analyze how our Site is used
  • Improve our services and user experience
  • Develop new features and services
  • Monitor Site performance and security

Legal & Compliance:

  • Comply with legal obligations
  • Protect our legal rights
  • Enforce our terms and conditions
  • Prevent fraud and abuse

3. Third-Party Services We Use

We share your information with trusted third-party service providers who assist us in operating our Site and conducting our business:

  • Tour Booking System: FareHarbor (for managing reservations and availability)
  • Payment Processing: Stripe and other PCI-compliant payment processors (we do not store your full credit card information)
  • E-Commerce Platform: Ecwid (for product sales and inventory management)
  • Email & Communications: Third-party email service providers (for sending confirmations and newsletters)
  • Analytics: Google Analytics (for website traffic analysis)
  • Accessibility Services: AudioEye (to enhance website accessibility)
  • Cookie Management: Cookiebot (to manage cookie consent and compliance)

These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

4. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small files placed on your device when you visit our Site. They help us remember your preferences and understand how you use our services.

Types of Cookies We Use

Necessary Cookies: Required for the Site to function (login, security, essential features). These are placed automatically and cannot be opted out of.

Analytics Cookies: Help us understand how visitors use our Site (Google Analytics). These are only placed after you consent to marketing/analytics cookies.

Preference Cookies: Remember your choices (language, settings, accessibility options).

Marketing Cookies: Used to deliver personalized content and track campaign effectiveness.

Managing Cookie Consent

When you visit our Site, Cookiebot displays a consent banner allowing you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize which types of cookies you allow

You can change your cookie preferences at any time using the cookie settings link in our footer or on our Cookie Policy page.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

Right to Access: Request a copy of the personal information we hold about you.

Right to Correction: Request that we correct inaccurate or incomplete information.

Right to Deletion: Request that we delete your information (subject to legal obligations and business needs).

Right to Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us.

Right to Data Portability: Request your information in a portable, machine-readable format.

Right to Restrict Processing: Request that we limit how we use your information in certain circumstances.

GDPR Rights (EU Residents): If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

CCPA Rights (California Residents): If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, to delete personal information, and to opt-out of the "sale" of personal information.

To exercise any of these rights, contact us using the information in the "Contact Us" section below.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

  • Secure HTTPS encryption for all data transmission
  • Regular security audits and updates
  • Restricted access to personal information
  • Secure payment processing through PCI-compliant providers
  • Password protection for accounts

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Tour Booking Information: Retained for at least 7 years (business records and tax requirements).

Account Information: Retained while your account is active; you may request deletion of inactive accounts.

Marketing Communications: Retained until you unsubscribe.

Automatically Collected Data: Typically retained for 12-24 months (varies by service provider).

8. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

For tours or services involving minors, we require consent and information from a parent or legal guardian.

9. Third-Party Links

Our Site may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your home country. By using our Site, you consent to the transfer of your information to countries outside your country of residence, which may include countries that do not have the same data protection laws as your home country.

If you are located in the European Union, we ensure appropriate safeguards are in place for international data transfers in compliance with GDPR.

11. Your Rights & Choices

Marketing Communications: You can opt-out of promotional emails by clicking the unsubscribe link in any email or by contacting us directly.

Cookie Preferences: Use our cookie consent banner to manage your cookie preferences at any time.

Account Preferences: If you have an account, you may log in to update your information and communication preferences.

Do Not Track: Some browsers include a "Do Not Track" feature. Our Site does not respond to Do Not Track signals at this time.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy and, if required, by obtaining your consent.

Your continued use of our Site after changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

Hulakai Hawaii
Mailing Address: 284 Kamehameha Ave, Hilo, Hawaii 96720
Phone: 808-333-5128
Website: www.hulakai.com

14. Cookie Policy

For detailed information about the specific cookies we use, their purposes, and duration, please see our Cookie Policy Page or use the cookie settings accessible from the Cookiebot banner on our Site.

This Privacy Policy was last updated on February 2, 2026.

We appreciate your trust and commitment to your privacy protection.