Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back within 30 days. Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable; you can bring it back with original receipts, tags, and in saleable condition. In either case, simply return the item for exchange, repair, or store credit.
Boards & Equipment
All sales are final unless a manufactures defect is found. If a manufactures defect we will repair or replace your product. Hulakai’s technical support will determine a manufactures defect. Misuse, abuse, or natural wear and tear is not a manufactures defect.
If you have any questions about our guarantee, please, email us at firstname.lastname@example.org, or call us at 808-896-3141.
Returns and Exchanges
Returns and exchanges can be made at any one of our stores, or by mail. Please call our Service Center, if you wish to return or cancel an order placed online. Please note: Our retail stores cannot accept returns by mail or courier.
Returning by mail
Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by Hulakai.com.
If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.